Undergraduate Coordinator

This is an Academic Advising position in the Faculty of Mathematics at the University of Waterloo, focused on providing frontline student support, managing enrollment activities, and supporting teaching administration. Key responsibilities include triaging student inquiries, interpreting academic regulations, assisting with admissions, examinations, and timetabling, and managing student records. A college diploma or undergraduate degree, along with experience in academic environments and customer service, is required.

• Provide a comprehensive range of frontline student-centric support including, but not limited to the following:
• riage the nature and complexity of inquiries and determine action to be taken, advising stakeholders as appropriate
• probe for information beyond the immediate request
• Interpret and apply regulations, procedures and policies for students e.g. enrollment, transfer, appeal processes, course requisites, admissions
• Communicate decisions made by others or by policy, including denials
• Deliver immediate support to students in distress
• follow up with appropriate referrals
• Distribute communications to appropriate audiences, which may include print, mass emails, web pages, and social media
• Ensure that all information posted or available for distribution to students is up to date.
• Respond to inquiries related to undergraduate teaching in person, over the telephone, and via email or other electronic means, scheduling referrals as necessary.
• Lead, execute, monitor and document one or more Projects associated with the MUO, including but not limited to the following:
• Applications and admissions for programs, e.g. co-op admissions
• Examination scheduling and proctoring
• Assign Teaching Assistant duties
• Hire, assign and manage undergrad Teaching Assistants
• Grade submissions, grade revisions, and INC processes
• Tutorial Centre scheduling and administrative support
• Meetings and Special Events e.g. advisor meetings, orientation lunch, awards dinners, onboarding events, exchange events

• College diploma or undergraduate degree, or equivalent combination of education and experience
• xperience working in academic environment with faculty members and students
• 1-2 years experience in front-line customer service environment
• Event management experience
• Experience working in a shared-task environment
• Experience with reporting and preliminary analysis