Health Undergraduate Advisor

The University of Waterloo seeks a temporary Health Undergraduate Advisor to provide academic advice and support to undergraduate students in the Faculty of Health. Key responsibilities include interpreting regulations, guiding students through academic progression and administrative processes, and offering first-line crisis support. The role requires an undergraduate degree, administrative experience in an academic setting, and strong organizational and communication skills.

• Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.
• In partnership with the members of the Health Undergraduate Office (HUO) they are responsible for the effective administration of Health undergraduate programs and for enhancing student success through appropriate advisement and support.
• The role is intended to strengthen student advising capacity during a pilot period of increased undergraduate demand and to provide continuity of service across participating units.
• The incumbent provides confidential academic advice and first-line student support
• and refers complex or non-routine matters to the appropriate unit academic lead, program manager, Associate Chair/Associate Director, Associate Dean, Registrar’s Office, or student support service.
• This design draws directly from the KHS and SPHS USG 6 models, where academic advising includes policies, academic standings, appeals, petitions, grievances, student crisis support, progression review, and records management.
• Provides academic information related to the various majors in the Faculty of Health
• Reviews student progress at midterm and after completion of the first term to identify students who may be at academic risk and shares relevant information with Program Managers to support timely follow-up and coordinated student support
• Provide immediate support to students experiencing academic difficulty, personal distress or urgent concerns, and connect students to appropriate campus resources and unit contacts
• maintains ongoing communication with Program Managers and Program Coordinators to share relevant information, coordinate referrals, and support students of mutual interest
• Provides information to Scheduler regarding reserves for specific courses as needed
• Coordinate student communications related to advising opportunities, deadlines, policies, program changes, course selection, enrolment, academic supports, orientation, events, and student success resources
• Maintain or contribute to LEARN sites, SharePoint resources, undergraduate web pages, webforms, advising templates, and internal advising documentation
• Provide backup coverage for advising and program administration functions across the Faculty of Health units, especially during absences, vacancies, peak advising periods, progression, enrolment, orientation, convocation, admissions, final exams, and course selection cycles
• Support coverage plans that preserve student service continuity without requiring unit-specific managers to absorb all front-line advising and operational tasks.
• Provide annual summary to the Associate Dean, Undergraduate Studies and participating unit leads, related to service pressures, student challenges, and recommended changes
• Support development of shared advising protocols for Health Undergraduate Office and participating units.
• Experience with conflict management
• Leadership experience in event coordination and volunteer management is an asset.
• Well-developed organizational, analytical, customer service, and communication skills (oral and written)

• Prepare summaries, reports, or recommendations for unit Program Managers, Associate Chairs/Associate Director, Associate Dean Undergraduate Studies, or Registrar’s Office as required.
• Undergraduate degree or equivalent combination of education and experience. Degree in Health-related studies an asset.
• Aptitude for attention to detail and accuracy are essential