Quality of Education Officer 60%-80%, Zurich, fixed-term 10.09.2026 | Unit for Teaching and Learning (UTL) / Strategy & Analytics Group

ETH Zurich seeks a Quality of Education Officer to lead the development and institutional anchoring of a new university-wide framework for teaching quality. This role involves conceptualizing the framework, harmonizing existing quality assurance processes, and coordinating its pilot and institution-wide rollout. Candidates require a Master's degree, in-depth knowledge of higher education quality management and accreditation, strong project leadership, and excellent German and English communication skills.

• The Strategy & Analytics Group in the Unit for Teaching and Learning provides the evidence behind decisions about teaching at ETH Zurich.
• We are looking for a Quality of Education Officer to lead the development of ETH Zurich's institution-wide framework for the quality of education. In this project position, you carry the framework the whole way: from first concept through to its anchoring in the university's practice.
• The Quality of Education Framework project brings these strands together into a single framework with a common core and adaptable elements, so that departments can compare and build on each other's practice, so that the framework fits ETH's support processes and management instruments, both those in place today and those in development, and so that ETH can meet its accreditation obligations with a coherent picture of quality in teaching and learning.
• You are responsible for the conceptualisation, implementation and institutional anchoring of the Quality of Education Framework. You steer the project and answer for its results:
• Map the quality-assurance standards and quality-management processes in use today across the central bodies and the departments, and harmonise them into the new framework
• Ensure the framework is interoperable with ETH's existing support processes and management instruments
• Enhance the framework's adoption and its adaptable elements with departmental QA/QM representatives, and with external partners and accreditation bodies on scope and deliverables
• Prepare reports, analyses and expertise on the framework and its rollout for UTL management, the Rectorate and the academic departments
• Represent the framework in committees dealing with strategic quality-of-education issues, and support the Head of Strategy & Analytics on partly strategic QA/QM matters
• Run the pilot that prepares the first implementation in 2027, then coordinate the institution-wide rollout, change management and embedding of the framework across departments and central units.
• In-depth specialist knowledge of quality assurance and quality management in higher education, built on substantial practical experience – ideally including the design and practical implementation of a framework or policy
• A proven ability to build bridges across a large, decentralised organisation, and to lead negotiations where interests genuinely differ
• Experience leading projects and change processes, and working with external consultants and procurement