Education Consultant, Future Students

This position is for an Education Consultant focused on recruiting domestic Malaysian students. Key responsibilities include engaging with prospective students, parents, schools, and education agents, providing course and admissions information, and managing lead conversions. Essential requirements include a Bachelor's degree in a related field and 3-5 years of sales or recruitment experience in the education industry.

• All HWUM staff endeavours will embody our shared values of: Inspire, Collaborate, Belong, and Celebrate.
• Please note that this job description is not exhaustive, and the role holder may be required to undertake other relevant duties commensurate with the grading of the post and its general responsibilities. Activities may be subject to amendment over time as the role develops and/or priorities and requirements evolve.
• a. Engage and support prospective students and their parents, schools and partner education agents by attending a range of student and engagement recruitment activities, including school education fairs, agent education exhibitions, stakeholder recruitment events and on campus activities.
• b. Strong understanding of market (current and future trend), collate market intelligence and be able to make constructive feedback and recommendation new business opportunities. Contribute and execute Malaysia domestic student recruitment strategies according to guidance and support by Line Manager.
• b. Strong understanding of market (current and future trend), collate market intelligence and be able to make constructive feedback and recommendation new business opportunities.
• Contribute and execute Malaysia domestic student recruitment strategies according to guidance and support by Line Manager.
• c. Provide counselling to prospective students and their parents with the accurate information including courses, tuition fees, scholarships and accommodation etc that offered by Heriot-Watt University Malaysia.
• d. Support the prospective students, parents and partner education agents by answering their enquiries professionally in a timely manner.
• e. Collect and manage leads by making the necessary follow ups and conversion ( Leads to Application, Application to Offer, Offer to Acceptance and Enrolments ) by using CRM effectively.
• e. Collect and manage leads by making the necessary follow ups and conversion (
• Leads to Application, Application to Offer, Offer to Acceptance and Enrolments
• ) by using CRM effectively.
• f. Update leads/application data into the database within the standard timeframe.
• g. Plan, coordinate and organise school outreach activities, workshops and o n campus activities (physical and virtual) following the guideline and the support from Line Manager.
• g. Plan, coordinate and organise school outreach activities, workshops and o
• n campus activities (physical and virtual) following the guideline and the support from Line Manager.
• h. Build and strengthen professional working relationships with internal stakeholders (the University academic schools) and external stakeholders (secondary/high school counsellors and partner education agents).
• i. To achieve student enrolment target through Leads to Application, Application to Offer, Offer to Acceptance and Enrolments .
• j. To work and travel on selected weekends and public holidays within Malaysia (West and East Malaysia). Occasionally, to work outside of standard working hours during weekdays.
• k. To work on ad-hoc task when it is required to support the Future Student team.

• This section details the attributes e.g. skills, knowledge/qualifications and competencies which are required in order to undertake the full remit of the role.
• Desirable Criteria – these are attributes which would be useful for the candidate to hold. When shortlisting, these criteria will be considered when more than one applicant meets the essential criteria.
• Bachelor degree in Communication, Psychology, Business, Marketing or relevant professional qualifications
• Minimum 3-5 years working experience in sales or recruitment in Education industry
• Strong written and spoken communication skills in English and Bahasa Malaysia
• additional languages such as Mandarin are an advantage.
• Other Relevant Information We aim to hold interviews at the Malaysia Campus in Putrajaya on the week of 3 November 2026.