Service Systems & Innovation Coordinator

Service Systems & Innovation Coordinator Make an impact at the University of Wollongong (UOW) - a purpose‑driven institution ranked in the top 1% of universities globally. About the Role This is an exciting opportunity for an analytical and improvement-focused professional to drive service enhancements across UOW’s frontline student services. As the Service Systems & Innovation Coordinator, you will use data, stakeholder insights and emerging technologies to improve student and staff experiences, while supporting operational excellence, strategic priorities and a culture of continuous improvement in partnership with the Manager, Service Systems & Innovation. Key responsibilities: Lead the end-to-end improvement pipeline, from identifying opportunities through to implementation and evaluation of outcomes. Analyse service performance data and stakeholder feedback to provide evidence-based recommendations for service enhancement. Identify opportunities to optimise service systems and leverage emerging technologies, including AI-assisted solutions, to improve service delivery. Build strong partnerships across Student Services, IMTS and the broader University to drive change and support successful adoption of new initiatives. About the Team The Service Systems & Innovation team is the intelligence and improvement function within Student Frontline Service. The team works across multiple campuses, service channels and stakeholder groups to ensure frontline services are efficient, consistent and responsive to student needs. As part of a small, high-performing team, you'll collaborate closely with service leaders, frontline staff, technical specialists and process owners to deliver meaningful improvements that make a tangible difference to the student experience. What You’ll Bring Relevant qualifications and/or demonstrated experience in business analysis, service improvement, service design, information systems or a related discipline. Strong analytical skills and the ability to translate data and insights into practical business improvements. Proven experience managing initiatives from concept through to implementation and evaluation. Excellent stakeholder engagement and communication skills, with the ability to influence and build trusted relationships across a complex organisation. Curiosity, adaptability and a genuine interest in innovation, digital technologies and continuous improvement. Role Details Employment type: Fixed Term, Full-time (ends 24 Dec 2026) Salary: Level 6/7 starting at $96,898, plus 17% superannuation Position Description Location: Wollongong Campus This position is not suitable for remote work in accordance with the UOW Remote Working Guidelines. Valid Australian work rights required. Visa sponsorship is not available. How to Apply You are requested to submit a resume and a cover letter (of no more than 3 pages) outlining your interest in the role and highlighting your skills and experience against the selection criteria in the Position Description. For further information about this opportunity, please contact Chris Brown, Manager, Service Systems & Innovation via email chrisbrown@uow.edu.au Closing Date : Wednesday 5 August 2026, 11:55pm Equity, Diversity & Inclusion The University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued, respected and celebrated. We recognise that a diverse workforce, encompassing different lived experiences, identities and backgrounds, is essential to attracting, developing and retaining talented people. We strive to create a workplace that reflects the communities we serve, removes barriers to participation, and provides equitable opportunities for staff to reach their full potential. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all gender identities and sexual orientations, people from culturally and linguistically diverse backgrounds, people with disability, and those with caring or family responsibilities.

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