Manager, Identity and Access Management

The University of Waterloo seeks an IT Security Manager for its Identity and Access Management (IAM) group. This role involves strategic leadership, system oversight, and team management, focusing on identity and access management processes and technologies. Key requirements include 2-4 years of leadership experience, 7+ years in IT, and strong knowledge of various IAM systems and integrations.

• Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.
• The Identity and Access Management (IAM) group mandate is to provide strategic leadership on the long-term direction of Identity and Access Management while also overseeing maintenance and operations of the primary systems relating to how identities are handled within information systems on campus.
• This position is accountable to the Chief Information Security Officer (CISO) for the management of the people and technologies related to IAM.
• The IAM Manager works closely with leadership in IST and across campus, as well as other institutions of higher education, on projects of mutual interest.
• Oversees development and management of roadmaps to implement requirements from groups both within and outside of IST and communicates impacts and co-ordinates with impacted groups to ensure smooth operations through updates and new releases.
• Act as a member of the IST management team and represent IST in campus-wide projects and committees, providing expertise and guidance as it relates to identity and access management.
• Collaborate with campus and faculty IT to determine pathways for integrating identity and access management into existing and new processes, and sponsor projects and initiatives that will enable a more coordinated approach to identity and access management.
• Participate in and ensure regular communication and collaboration with identity and access management and other related groups or committees to enable appropriate decition making and change management.
• Build relationships with similar IT groups at other universities, and with external vendors. Manage relationships with vendors, escalate issues and monitor agreements to ensure Waterloo is receiving appropriate support and delivery of products.
• Oversees hiring and overall management of the IAM group.
• Coaches, trains, and develops employees to enable their professional development.
• Schedule operational and project tasks, assign staff, monitor performance, manage risks, and report progress.
• Contribute to an information security culture at the University of Waterloo
• Works with IST leadership to respond to audit findings as appropriate.
• 2-4 years of leadership responsibility managing midsized teams and influencing senior-level management and key stakeholders.
• Strong understanding of IAM concepts such as role-based access, lifecycle management, multi-factor in a diverse environment
• Strong understanding of University processes related to accounts management, identity management
• Demonstrated ability to explain complex technical concepts to leadership and to present business cases for approval or support
• Demonstrated ability to make and communicate difficult decisions and to assess and determine priorities, while also building positive relationships across campus IT and with leadership

• Collaborate with staff to determine the purpose of projects, the general outcomes expected, and the required completion timeframe.
• University degree in a related field or equivalent education and experience.