Guest Service Officer (NEC)

The Nanyang Executive Centre (NEC) at NTU is seeking a Guest Service Officer to manage front desk operations and deliver personalized guest experiences. Key responsibilities include welcoming guests, assisting with check-in/out, coordinating special requests, and resolving issues. Applicants need a Nitec/Higher Nitec/Diploma in Hotel Management or related field and at least one year of hospitality experience.

• Greet and provide a warm welcome to arriving guests to ensure a welcoming first impression.
• Assist with guest check-in and check-out procedures, coordinate VIP and special guest arrivals and departures, in accordance with established SOPs.
• Provide room orientation to the guests and introduce NEC facilities.
• Manage and coordinate special requests from guests to ensure personalized service delivery (e.g. celebrating special occasions).
• Collate and document guest feedback into the Property Management System.
• Ensure the lobby and guest-facing areas are always neat and clean.
• Proactive in meeting guests requests and needs throughout their stay.
• Handle guests request and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office.
• Listen to guest’s complaint or concerns and resolve their issue in a timely manner.
• Be familiar with NTU and NEC facilities and functions as well as major city attractions and events. Provide guests with accurate information as requested.
• Perform any other duties as may assigned by Duty Manager/Front Office Manager.

• We regret to inform that only shortlisted candidates will be notified.
• Nitec/Higher Nitec/Diploma in Hotel Management or relevant discipline.
• Experience: Experience in the hospitality industry with a minimum of 1 year in a similar capacity.
• Communication Skills: Good spoken and written communication skills in order to interact well with guest.
• Professional disposition : Well-groomed, display a professional disposition with strong interpersonal skills.
• Proactive : Proactive and prompt in meeting guest’s requests and needs.
• Able to work rotating shifts, including weekends and Public Holidays.