Facilities & Services Team Leader

Responsibilities Te Whiwhinga mahi | The opportunity We are currently seeking an experienced and highly organised Facilities & Services Team Leader to join the aligned professional staff services between the Faculty of Business and Faculty of Law. This is a varied and rewarding leadership role that combines people management, office administration, operational planning, reporting, project coordination, and service delivery. You will play a key role in ensuring the smooth day-to-day operation of the two Faculties while leading a team dedicated to delivering high-quality support services. Based primarily at the Faculty of Law on, Eden Crescent City Campus, you will work closely with stakeholders across both the Faculty of Law and the Business School. The role requires some travelling between the Business School and the Law school. Leading 2 Facility Coordinators, Reception Staff and Interns  you will provide leadership, guidance, and operational oversight to ensure an excellent experience for staff, students, and visitors. Key responsibilities include: Leading, coaching, and developing a small team to deliver outstanding customer service and operational support Managing the day-to-day delivery of administration, and facilities services Coordinating workloads, priorities, and resources to ensure service standards are met Preparing reports, presentations, professional correspondence, and operational documentation Generating and analysing information to support planning, decision-making, and continuous improvement initiatives Supporting and coordinating operational projects and service improvement activities Facilitating meetings and ensuring follow-up actions are completed Managing procurement activities, supplier relationships, and resource allocation Liaising with Property Services regarding maintenance, facilities issues, and operational requirements Building strong relationships with academic and professional staff across the University Supporting health, safety, business continuity, and operational planning activities Identifying opportunities to improve processes and enhance service delivery This is a full-time (37.5 hours per week), fixed-term position till December 2027, while a review of resourcing is undertaken. Working hours: Monday to Friday, 8:00am to 4:00pm. This is a Band F professional staff role with a salary range of $73,400 - $90,700 per annum, dependent on qualifications, skills, and experience. For more information about the role, please review position description. Mō tō mātou rōpū | About the team Based within the Faculty of Law, this role sits within a Facilities Services team that works across both the Faculty of Law and the Faculty of Business and Economics, creating opportunities to build relationships with a diverse range of stakeholders. The team is responsible for delivering high-quality administration, operational, and facilities support services that enable staff and students to thrive in a welcoming and well-managed environment. He kōrero mōu | About you We are looking for a confident and capable operational leader who is passionate about supporting both people and processes to succeed. To be successful in this role, you will have: Demonstrated experience leading and developing a small team Strong office administration, operations, business support, or service delivery experience Excellent written communication skills, including the ability to prepare reports, correspondence, procedures, and business documentation Experience generating, analysing, and presenting reports to support operational decision-making Strong project management or project coordination experience Excellent organisational and planning skills, with strong attention to detail The ability to manage multiple priorities and meet deadlines in a fast-paced environment Strong stakeholder relationship management and communication skills A customer-focused mindset with a commitment to delivering exceptional service Sound judgement, initiative, and problem-solving capabilities Experience managing procurement processes, vendors, or service providers Advanced proficiency with Microsoft 365 applications, particularly Word, Excel, Outlook, Teams, and PowerPoint What we offer Ngā āhuatanga kei a mātou | What we offer Waipapa Taumata Rau | The University of Auckland - is New Zealand's leading university and offers an excellent working environment through: Five weeks' annual leave pro rate Career development and professional learning opportunities Excellent campus facilities Access to a range of staff benefits, wellbeing initiatives, and discounts For more information, please visit Staff Benefits . Me pēhea te tuku tono | How to apply Applications must be submitted online by the closing date of Friday 18th of September 2026 to be considered. Please include your cover letter and CV highlighting how your skills and experience align with this opportunity. For any questions related to the role please contact Himendra Ratnayake on h.ratnayake@auckland.ac.nz Equity The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF + , people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

• We are currently seeking an experienced and highly organised Facilities & Services Team Leader to join the aligned professional staff services between the Faculty of Business and Faculty of Law.
• This is a varied and rewarding leadership role that combines people management, office administration, operational planning, reporting, project coordination, and service delivery.
• You will play a key role in ensuring the smooth day-to-day operation of the two Faculties while leading a team dedicated to delivering high-quality support services.
• Based primarily at the Faculty of Law on, Eden Crescent City Campus, you will work closely with stakeholders across both the Faculty of Law and the Business School. The role requires some travelling between the Business School and the Law school.
• Leading 2 Facility Coordinators, Reception Staff and Interns you will provide leadership, guidance, and operational oversight to ensure an excellent experience for staff, students, and visitors.
• Leading, coaching, and developing a small team to deliver outstanding customer service and operational support
• Managing the day-to-day delivery of
• administration, and facilities services
• Coordinating workloads, priorities, and resources to ensure service standards are met
• Preparing reports, presentations, professional correspondence, and operational documentation
• Generating and analysing information to support planning, decision-making, and continuous improvement initiatives
• Supporting and coordinating operational projects and service improvement activities
• Facilitating meetings and ensuring follow-up actions are completed
• Managing procurement activities, supplier relationships, and resource allocation
• Liaising with Property Services regarding maintenance, facilities issues, and operational requirements
• Building strong relationships with academic and professional staff across the University
• Supporting health, safety, business continuity, and operational planning activities
• Identifying opportunities to improve processes and enhance service delivery
• This is a full-time (37.5 hours per week), fixed-term position till December 2027, while a review of resourcing is undertaken.
• Working hours: Monday to Friday, 8:00am to 4:00pm.

• To be successful in this role, you will have:
• We are looking for a confident and capable operational leader who is passionate about supporting both people and processes to succeed.
• Demonstrated experience leading and developing a small team
• Strong office administration, operations, business support, or service delivery experience
• Excellent written communication skills, including the ability to prepare reports, correspondence, procedures, and business documentation
• Experience generating, analysing, and presenting reports to support operational decision-making
• Strong project management or project coordination experience
• Excellent organisational and planning skills, with strong attention to detail
• The ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong stakeholder relationship management and communication skills
• A customer-focused mindset with a commitment to delivering exceptional service
• Sound judgement, initiative, and problem-solving capabilities
• Experience managing procurement processes, vendors, or service providers
• Advanced proficiency with Microsoft 365 applications, particularly Word, Excel, Outlook, Teams, and PowerPoint

• For more information, please visit Staff Benefits.
• Waipapa Taumata Rau | The University of Auckland - is New Zealand's leading university and offers an excellent working environment through:
• Five weeks' annual leave pro rate
• Career development and professional learning opportunities
• Excellent campus facilities
• Access to a range of staff benefits, wellbeing initiatives, and discounts