Academic Services Coordinator

The Academic Services Coordinator in Systems Design Engineering provides client service, academic integrity support, and administrative duties for academic programs. Key responsibilities include student advising, admissions, event planning, and acting as a liaison with university units. A university degree with at least three years of administrative experience, preferably in academic programs, is required, along with strong communication, organizational, and problem-solving skills.

• The Academic Services Coordinator is expected to support several key accountabilities including but not limited to :
• Student Experience Administration – Provides a welcoming experience by delivering exceptional service in a student-centered environment. The incumbent is expected to work within established standards and best practice. The Academic Services Coordinator contributes to the development of
• Deliver immediate support to students in distress
• resources to support the student experience in the Department of Systems Design Engineering through direct interaction with students visiting the office, and virtual advising.
• The incumbent supports several key events including open houses, Ontario University Fair, You@Waterloo Day, orientation, student awards ceremonies, convocation receptions, student focused workshops, and internal student engagement events.
• Program Administration - Provides administrative support to the Associate Chairs and Chair in all matters relating to the undergraduate and graduate programs.
• This includes providing background research and support to assist in the academic decision-making process, planning, research and data collection.
• First point of contact for policies and procedures related to the undergraduate and graduate programs.
• Maintains in depth and current knowledge of SYDE and BME program curriculums and academic requirements for the programs including admission regulations and practices.
• This position will assist with SYDE and BME courses scheduling through consultation with the Department executive as well as the optimization of classroom space.
• Executes academic administrative processes (e.g., exemption approval, credit transfers, changes to academic standings, grade revisions, calendar changes, academic exchanges etc.).
• Student Wellness - Assist students in exploring services, resources and programs to improve skills, build student resiliency, and increase academic success and independence.
• Monitor students repeating courses and those who are out-of-sync with their cohort.
• Provide regular and ongoing reports on the state of the student community and factors affecting student well-being to the Associate Chairs and Chair.
• Provide triage services, including identifying students at risk, to screen students who are in need of counselling and guide those to the appropriate resources (the coordinator is not a counselor, but refers to counseling as appropriate).
• follow up with appropriate referrals. Coach students on personal matters as appropriate especially addressing inclusion of diversity, access and accommodations for disabilities. Maintain current knowledge related to student wellness and disseminate information and knowledge to faculty and other department staff.
• Academic Integrity Management – Promotes and facilitates an environment that focuses on academic integrity.
• The incumbent advises students and faculty on academic integrity matters and academic misconduct.
• The incumbent acts as an expert resource and provides information on relevant policies and process.
• The Academic Services Coordinator works with the appropriate Associate Chair on academic offence cases within the Department of Systems Design Engineering ensuring files are appropriately and accurately managed to completion.

• equivalent combination of education and experience will be considered.
• Familiarity with engineering discipline and relevant academic policies an asset
• Minimum of 3 years of demonstrated extensive administrative experience.
• Experience pertaining to undergraduate and graduate programs is an asset
• Ability to work collaboratively with all team members to deliver excellent results with accuracy and integrity in a student-centred environment.