Academic Services Coordinator

The Academic Services Coordinator will provide client service, manage academic integrity, and support core operations for 8,000+ engineering and architecture students. Key responsibilities include academic advisement, exchange program administration, communications, and calendar management. A university degree and at least three years of administrative experience are required, with familiarity with engineering programs and undergraduate calendars being highly desirable.

• The Academic Services Coordinator is expected to support several key accountabilities including but not limited to :
• Student Experience Administration – Provides a welcoming experience by delivering exceptional service in a student-centered environment.
• The incumbent is expected to work within established standards and best practice.
• Student Experience Administration
• The Academic Services Coordinator contributes to the development of resources to support the student experience in the Engineering Undergraduate Studies Office through direct interaction with students visiting the office, enhanced websites, online forms, appointment booking sites, virtual advising.
• The incumbent supports several key events including Teaching Assistant Workshops, accreditation and external site visits, Iron Ring ceremony, presentations, workshops, and stakeholder visits (e.g., Professional Engineers Ontario).
• Provides a welcoming experience by delivering exceptional service in a student-centered environment.
• Academic Advisement – The primary responsibilities of the advisor are to provide academic advice and support to first year engineering students, maintain student database records, and review academic progression reports.
• To accomplish these tasks, the advisor must have a strong understanding of the academic expectations for each of the engineering programs as well as the academic regulations within the Faculty of Engineering.
• The advisor will participate in initiatives to enhance the student experience.
• The advisor will offer academic support to students when non academic issues (personal, medical, financial, etc.) affect the student’s academic experience.
• The primary responsibilities of the advisor are to provide academic advice and support to first year engineering students, maintain student database records, and review academic progression reports.
• Exchange – Works in conjunction with multiple stakeholders across the Faculty of Engineering, Student Success Office (SSO) and the Registrar’s Office.
• Liaises between department personnel and the SSO to ensure a streamlined outbound and inbound exchange experience.
• Participates in the exchange community of practice with representatives from across the six faculties.
• Supports current undergraduate students seeking information about exchange opportunities.
• Supports international students studying in the Faculty of Engineering on undergraduate exchange.
• Administers Faculty of Engineering exchange processes including, but not limited to, the reconciliation of student records, student eligibility and endorsement, and program compatibility with alternate school curriculum.
• Works in conjunction with multiple stakeholders across the Faculty of Engineering, Student Success Office (SSO) and the Registrar’s Office.
• Accreditation – Provides support to various committees on matters relating to co-operative education and accreditation (CEAB). The incumbent maintains data on professional licensing and registration, supports the planning and logistics for visits by external reviewers and acts as a liaison with academic units.

• equivalent combination of education and experience will be considered.
• Minimum of 3 years of demonstrated extensive administrative experience.
• Ability to work collaboratively with all team members to deliver excellent results with accuracy and integrity in a student-centred environment.
• A University degree in Engineering, Math, or Science is desirable
• Familiarity with Engineering discipline and relevant policies an asset.
• Experience pertaining to undergraduate calendar is highly desirable.