Team Lead, Parking Enforcement, AVP Strategy Enterprise Comm

This position is for a Team Lead, Parking Enforcement, responsible for leading daily operations, training officers, and frontline enforcement. Key duties include enforcing regulations, troubleshooting technology, coordinating towing, and assisting with traffic management. Applicants require a high school diploma, experience in enforcement or security, leadership skills, and the ability to work evenings and weekends.

• Enforcement Operations and Technology - 70%
• Enforce parking and traffic regulations fairly and consistently.
• Support implementation, testing and troubleshooting of enforcement technologies, handheld devices, permit systems and LPR technologies.
• Coordinate towing requests and vehicle impounds, including after-hours requirements.
• Assist with traffic management, motorist assistance and event operations.
• Monitor operational issues and recommend process improvements.
• Leadership and Operational Support - 30%
• Provide day-to-day leadership, guidance and support to Parking Enforcement Officers.
• Train, mentor, coach and onboard staff.
• Act as department knowledge keeper for regulations, procedures, technologies and best practices.
• Promote customer education and voluntary compliance initiatives.
• Support conflict resolution and complex customer interactions.
• Coordinate field operations during peak periods, special events and campus disruptions.

• High school diploma or equivalent
• Application Deadline: October 16, 2026
• post-secondary education is an asset.
• Experience in parking enforcement, municipal enforcement, security or related operational environment.
• Demonstrated leadership, training and mentoring experience.
• Strong customer service, communication and problem-solving skills.
• Experience with computerized operating systems and enforcement technologies.
• Valid Alberta Class 5 Driver License and acceptable driver abstract.
• Ability to frequently work evenings and weekends.