Student Support Adviser (Māori)

This full-time permanent role is for a Student Adviser Māori in the Faculty of Arts and Education. Key responsibilities include providing pastoral care, guidance, and culturally responsive support to tauira Māori, fostering their engagement and success. Applicants must have a strong appreciation of Māori and Pacific cultures and values, exceptional interpersonal skills, and be highly organized.

• This is a meaningful and highly rewarding role where you will work directly with tauira Māori to provide pastoral care, guidance, and day-to-day support that helps students feel connected, supported, and empowered throughout their university journey.
• You will play an important role in strengthening tauira Māori engagement and supporting student success through exceptional manaakitanga and whanaungatanga.
• As part of a team dedicated to Māori and Pacific student success, you will contribute to faculty-wide initiatives and programmes that enhance the student experience.
• This role also offers the opportunity to engage with the University's strategic commitments through Kawea Ake, Ale o le Moana, and Taumata Teitei, with a particular focus on advancing the aspirations of Waipapa Tātai Hono and creating meaningful outcomes for tauira Māori across the faculty.
• Providing pastoral care, advice, and culturally responsive support to tauira Māori
• Supporting tauira Māori engagement initiatives, orientation activities, pōwhiri, and events aligned to student wellbeing and success
• Working collaboratively across the Student Support and Engagement team and wider Māori and Pacific support networks to enhance tauira outcomes.
• Coordinating appointments, responding to student enquiries, maintaining accurate records, databases and supporting student-focused events and activities.
• Assisting with scholarship promotion and application support
• This is a role where your ability to build trust, foster connection, and create a positive student experience will truly make an impact.
• This is a full-time, 37.5 hours per week permanent role . The salary range for this role is $63,600-$79,300 per annum, depending on experience and qualifications.
• Te Whiwhinga mahi | The opportunity We are looking for a compassionate, organised, and culturally grounded Student Adviser Māori to join Te Pūtahi Mātauranga | The Faculty of Arts and Education.

• You are passionate about supporting tauira and creating environments where people feel welcomed, valued, and empowered to succeed. You bring a strong appreciation of Māori and Pacific cultures, communities, and values, and understand the importance of culturally responsive student support.
• You may have lived experience within Māori communities, experience working alongside these communities, or a demonstrated commitment to advancing positive outcomes for Māori and Pacific learners.
• As a relationship-builder, you are comfortable engaging with tauira, whānau, and community stakeholders, and can build trust through authentic manaakitanga, whanaungatanga, and service. You are highly organised, adaptable, and able to balance pastoral care with operational and administrative responsibilities.
• Experience working within the tertiary sector or supporting tauira Māori in education settings would be highly beneficial.
• Strong customer service experience and a genuine commitment to student support
• Excellent interpersonal and communication skills, with the ability to build meaningful relationships
• Strong organisational and administrative capability, with confidence using databases and customer management systems
• Confidence with Te Reo Māori pronunciation, with fluency in Te Reo Māori viewed highly favourably
• Understanding of tikanga Māori and culturally grounded approaches to care and engagement
• Ability to work collaboratively and contribute positively to a team environment
• The ability to manage competing priorities in a busy and sometimes high-pressure environment.
• Tertiary qualification or equivalent experience.

• The University is committed to providing an excellent working environment through the following:
• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave
• In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services.
• For more information, please visit Staff Benefits .