Student Information and Program Assistant

This role is a Student Information and Program Assistant within the Go Global: International Learning Programs unit. Key responsibilities include providing comprehensive advising and administrative support for international learning programs, advising students, and resolving complex inquiries. The main requirement is a high school diploma with one year of post-secondary education plus three years of related experience, or equivalent.

• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own - Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion Preferred Qualifications
• High School graduation, plus one year of post-secondary education, plus three years of related experience, or an equivalent combination of education and experience.
• University degree preferred.
• Excellent computer skills and willingness to learn to use new systems.
• Ability to use the entire Microsoft Office suite, databases and other office applications at a high-level.
• Experience with complex university systems including the UBC Student Information System, Canvas, Qualtrics, and online advising management system (OAMS) is preferred.
• Knowledge of international education and issues facing both international and domestic students.
• Effective oral and written communication, public service and organizational skills.
• Ability to exercise tact and discretion when handling sensitive and/or confidential matters.
• Knowledgeable about how to communicate within a highly diverse environment and able to use varied communication techniques to provide effective and responsive support to individuals, particularly students, from varied cultural backgrounds.
• Excellent interpersonal skills
• Ability to use initiative, interpretation, and/or ingenuity to identify potential or actual problems, investigate causes, and resolve problems.
• Ability to prioritize work and to meet deadlines.
• Proven ability to maintain accuracy and attention to detail.
• Ability to work independently and as a member of a team.
• Experience or training in intercultural communication.
• Knowledge of Freedom of Information and Protection of Privacy Act (FIPPA).
• Equity and diversity are essential to academic excellence.
• An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged.
• We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C.