Specialist MM & AV

This role is for a full-time Specialist in Multimedia and AV Technologies at UNSW. Key responsibilities include designing, deploying, installing, maintaining, and operating multimedia and audio-visual systems, as well as providing technical guidance and support for education and research activities. Requirements include tertiary qualifications and relevant experience in multimedia and AV systems within a large, complex organization, along with strong problem-solving and project management skills.

• Provide on-site guidance and coaching to audio visual team in the delivery of administrative, technical and professional services. This includes providing advice on procedures, systems, priorities and coordinating budgets for installation, maintenance and design programs to senior managers.
• Carry out minor Audio Visual projects and installations, including the planning and raising purchase requests for consumables and equipment for implementation and maintenance activities.
• Support the Team Leader to create Immersive, Multimedia and Audio Visual services aligned to stakeholder needs, acting as an advocate as a niche specialist Product owner on the needs of the stakeholders to the Product Board.
• Coordinate multiple, concurrent projects through planning and purchasing, coordination with contractors and University partners in Estate Management.
• Provide and develop high level diagnostic skills among team members for solving complex system failures.
• Monitor incident data and provide advice and recommendations to the Team Leader about the effectiveness of current technical systems and implement improvements through standards, processes and guidelines.
• Plan and coordinate ongoing maintenance and upgrades of teaching and professional spaces, and implement lifecycle plans for maintenance in conjunction with the Team Leader.
• Monitor and ensure the accuracy of technical documentation (including web based information) and assist the Team Leader to maintain this technical documentation.
• Ensure high quality, efficient customer service is provided to customers including face to face instruction in the use of equipment and systems. This includes ensuring the help desk is monitored, and customers informed about fault resolution.
• Provide a single point of contact for all customers through a variety of channels including but not limited to loan desks, telephone and email.
• Align with and actively demonstrate the UNSW Values in Action: Our Behaviours and the UNSW Code of Conduct and cooperate with all health and safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the health and safety of yourself or others.

• For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits
• To apply: Please submit your CV, Cover Letter and responses addressing the required Who you are criteria.
• 17% Superannuation contributions and additional leave loading payments
• Additional 3 days of leave over Christmas period
• Discounts and entitlements (retail, education, fitness)
• Flexible Working Options (work from home, flexible hours etc)
• Career development opportunities
• For further details on the benefits, please visit
• https://www.jobs.unsw.edu.au/lifestyle-benefits