Senior Service Designer (2 years)

This is a hybrid Senior Service Designer position with two 2-year term vacancies focused on student services at the University of Alberta. Key responsibilities include developing and executing service design, improvement, and innovation strategies, guiding teams, and expanding digital capabilities to foster a student-centered design culture. Essential qualifications include a Bachelor's degree in a related field, at least 5 years of service design experience, and expertise in human-centered design processes, blueprinting, journey mapping, and workshop facilitation.

• Reporting to the Manager, Service Design, the Senior Service Designer is accountable for the development and execution of service design, improvement and innovation for student services at the University of Alberta.
• The Senior Service Designer guides teams and stakeholders through developing and implementing innovative solutions for creating and improving student services, expanding digital capabilities, and maturing the university's student-centred design culture.
• The Senior Service Designer will use emerging trends and data to develop strong, compelling strategies for service innovation to drive growth and enhance the student experience for our diverse student population and staff.
• Experience and knowledge of change management principles, methodologies and tools.
• Proven organizational change management skills.
• Possess excellent communication and interpersonal skills for leading effective teams, and are able to put forth ideas (written, verbal, and presentations) confidently to stakeholders and senior leadership.

• internal applicants will be given priority consideration based on minimum qualifications, or a combination of experience, skills, and abilities before external applicants are considered.
• Bachelor's degree in Psychology, Anthropology, Sociology, Information Management, Design (e.g. interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field or equivalent practical experience.