Senior Assistant Manager / Deputy Cluster Lead (cum Hall Office Lead)

This position is for a Deputy Cluster Lead of a student hostel, focusing on managing student housing applications, room assignments, and billing. Key responsibilities include ensuring room quality, addressing resident needs and concerns, overseeing maintenance, and managing staff. The main requirement is a degree with over 5 years of managerial experience in residential or hospitality management, customer service, or administration.

• OCH has a mission to provide optimal on-campus living environment for students and faculty to excel in learning, research, teaching and other NTU related work.
• It is responsible for student and faculty housing on campus, the sports and recreational facilities, and its related services.
• We are looking for individuals who have a strong passion for delivering exceptional service to residents of the University’s student and faculty housing, and athletes and users of sports & recreation facilities on campus.
• The role, serving as a Deputy Cluster Lead of the student hostel, offers the successful candidate a chance to enhance, contribute, and expand their skills comprehensively in areas such as customer relationship management and other leadership roles within the Department.
• If you have a degree with more than 5 years of managerial working experience in residential management/services, customer service/relationship management, hospitality management, central administration function, you may be the one whom we are looking for.
• Plan, manage, and oversee the hostel application processing and the assignment of rooms, including the management of waitlist and students’ appeal for on-campus accommodation.
• Plan, organize, and conduct routine walkthroughs of OCH managed premises to evaluate safety and security measures. This includes follow-up actions for enhancement and refinements of measures.
• Lead and take charge of investigations and compile supporting documentation for incident reports.
• Ensure the maintenance of up-to-date and precise records, including resident details, occupancy status, and availability, to facilitate billing processes and management reporting.
• Ensure that facilities reservations are made through established booking channels, and all pre-event and post-event arrangements are properly managed.
• Oversee regular stock-taking exercises and the disposal of managed inventory and assets within the cluster.
• Plan, deploy, supervise and manage staff within the Hall Office to deliver optimal outcomes. This includes ensuring that newly joined staff are properly integrated into the team and familiarised with hostel policies, procedures and their work responsibilities.