Salesforce Business Analyst II

This is a one-year term leave replacement for a Salesforce Business Analyst II position supporting UBC's enterprise CRM platform. Key responsibilities include assessing client needs, defining requirements, analyzing business processes, and supporting the Salesforce platform in an agile environment. A relevant undergraduate degree and at least three years of related experience are required.

• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion Preferred Qualifications
• Professional development in business analysis and related disciplines.
• Formal certification from a recognized professional organization or professional development provider is an asset.
• In-depth knowledge of salesforce is an asset. - Experience with the traceability, requirements and issue tracking systems. - Demonstrated knowledge and proven experience in producing BRDs, use cases, user scenarios, user stories, BPMs. - Must have demonstrated combination of knowledge and experience in the IT project lifecycle including project management, business analysis, development, quality assurance, change management and related disciplines.
• Strong analytical skills and ability to provide creative solutions to problems and business challenges - Excellent organizational, planning, and prioritization skills.
• Ability to multi-task and address project and operation demands in a fast paced and changing environment. - Effective interpersonal skills.
• Proven ability to work effectively and diplomatically with a wide range of individuals at all organizational levels. - Strong communication skills - Working experience on enterprise-wide projects. - Ability to effectively facilitate groups to achieve appropriate outcome. - Proven knowledge and continuous learning of application support best practices. - Proven knowledge and continuous learning of business analysis discipline and best practices. - Demonstrates the willingness, ability, and enthusiasm to learn new processes, methodologies or technologies.
• Collaboration - Actively solicits ideas and opinions from others to efficiently and effectively accomplish specific objectives targeted at defined business outcomes.
• Openly encourages other team members to voice their ideas and concerns.
• Shows respect for differences and diversity, and disagrees without personalizing issues.
• Utilizes strengths of team members to achieve optimal performance.
• Communication for Results - Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving.
• Seeks and shares relevant information, opinions, and judgments.
• Handles conflict empathetically.
• Explains the context of interrelated situations, asks probing questions, and solicits multiple sources of advice prior to taking action when appropriate.
• Problem Solving - Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems.
• Determines the potential causes of the problem and devises testing methodologies for validation.
• Shows empathy and objectivity toward individuals involved in the issue.
• Analyzes multiple alternatives, risks, and benefits for a range of potential solutions.
• Recommends resource requirements and collaborates with impacted stakeholders.