Receptionist, Gateway Team-Based Care Teaching Clinic (GTBCTC)

This position is for a Receptionist at the Gateway Team-Based Care Teaching Clinic, reporting to the Clinic Manager. Key responsibilities include greeting patients, managing appointments, handling inquiries, maintaining records, and supporting the interdisciplinary care team. Applicants require a high school diploma plus one year of related training and two years of related experience, or an equivalent combination.

• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
• Ability to prioritize and work effectively under pressure to meet deadlines.
• plus one year of related training
• High school graduation, plus two to three (2-3) years of recent, related medical office support experience, or an equivalent combination of education, training and experience preferred. Completion of Medical or Dental Office Assistant certification an asset.
• Understands and has experience with key program concepts such as team-based care, relationship-centred care, interprofessional education and continuous quality improvement or approaches for integrating knowledge into practice preferred.
• Demonstrate a commitment to cultural humility and lifelong learning by continuing to develop the technical, relational, and professional skills needed now and in the future to support a diverse range of clinical students and patients.
• Demonstrated ability to work independently and in a team environment, collaborating effectively, both in-person and virtually, with a diverse team of students, patients, caregivers, faculty, staff, community partners, external organizations, etc. in a complex environment
• Strong, open communication with proven ability to communicate effectively, problem solve and resolve conflicts and in a professional manner, both verbally and in writing.
• Compose correspondence, reports, presentations, and other written materials using clear concise business English.
• Effectively and efficiently coordinate tasks.
• Providing quality service to customers is a courteous, patient manner.
• Knowledge of medical terminology and procedures
• Ability to learn, adapt and utilize health and learning technologies (e.g. electronic health record) effectively in a rapidly changing health system and health professions education program.
• Ability to exercise diplomacy and sound judgment when interpreting information and making decisions or recommendations.
• Works independently under minimal supervision.
• Work is performed in accordance with broadly established procedures and practices requiring initiative to plan and complete recurring assignments independently, and judgment to determine which of many methods are applicable in any given situation.
• Experience using Microsoft Office including Outlook, Word, Excel, PowerPoint at an intermediate level.
• Experience with the following are assets – Electronic Health Records, virtual care platforms, Qualtrics or other survey platform
• Ability to use video and web conferencing technologies, e.g. Zoom, Microsoft Teams, etc. for meetings.
• Prepare and complete job-related documents using relevant content and appropriate formats (e.g., forms, letters).