Program Assistant

The Program Assistant at the Indian Residential School History and Dialogue Centre coordinates events, programs, and office logistics, serving as the primary reception contact. Key responsibilities include managing vendor relations, supporting repairs and maintenance, and ensuring smooth office operations. The role requires knowledge of residential schools, their impacts on Indigenous peoples, and the ability to work respectfully with diverse community members, including Survivors.

• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
• Ability to maintain accuracy and attention to detail.
• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
• High School graduation, plus two years post-secondary diploma, plus four years of related experience, or an equivalent combination of education and experience.
• Thorough knowledge and cultural awareness of residential schools and their colonial impacts on Indigenous peoples.
• Considerable interpersonal skills required for handling front-line in-person and phone inquiries and event-related communications.
• Highly proficient use of computer applications and programs, specifically Microsoft Office suite (esp. Word, Outlook, Teams, Excel, Powerpoint) and use of internet to access information.
• Maintain accurate records and have high attention to detail.
• Demonstrated experience effectively handling situations involving diverse groups of people with cultural competence, emotional intelligence, and clear communication.
• Able to work a flexible schedule based on business needs.
• Excellent written, verbal, and organizational skills.
• Demonstrated ability to work independently on self-directed tasks, while also contributing effectively to highly collaborative projects within a team environment.
• Extensive experience in office procedures.
• Ability to exercise tact and discretion with confidential matters.
• Ability to prioritize work, meet deadlines, and work well under pressure.
• Ability to take direction and learn new computer programs quickly.
• Knowledge of UBC Policies and Procedures preferred.