Information Technology Technician

This temporary IT Technician role supports the Civil and Environmental Engineering department at the University of Waterloo. Responsibilities include hardware installation and maintenance, IT helpdesk support, and network cabling. Applicants require an IT-related qualification, over one year of hardware troubleshooting experience, and strong customer service skills.

• Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.
• The IT Technician will be responsible for helping support the computing needs of the Faculty, Staff, Graduate and Undergraduate students in the Department of Civil and Environmental Engineering.
• Provide asset management services that track equipment lifetime
• Employees are also responsible for the completion of all health and safety training, as assigned.
• Proven capacity to manage competing priorities in a high volume environment
• Experience using an asset management system
• Experience using Active Directory to manage computing domains
• Content Management System knowledge

• Maintain IT equipment as required
• Be familiar with all campus IT processes and policies to be able to accurately direct clients to the appropriate group when assistance is required from outside the department
• Employees with staff supervision and/or management responsibilities will ensure that assigned staff abide by the above, and actively identify, assess and correct health and safety hazards, as required.
• A proven track record of customer service excellence required
• Strong written and oral communication skills are essential
• Attention to detail and accuracy are essential