HR Shared Services Officer

- Salary package:  $88,670 - $100,815 per annum (HEW 5.1-5.4) plus 17% superannuation and annual leave loading - Full-time fixed term role until October 2027. - Macquarie University, Wallumattagal Campus, North Ryde Are you an HR professional who takes pride in accuracy, efficiency and delivering outstanding service? We are looking for HR Shared Services Officers to join our Positions and Appointments team and play a vital part in supporting our staff. In this role, you will work with modern HR systems to help ensure seamless administration across the full employee lifecycle. You will gain exposure to a wide range of HR processes and have the opportunity to build your career in an environment that genuinely values your contribution and development. This is a great opportunity to bring your attention to detail and process expertise to a team that keeps the university running smoothly — every appointment, onboarding and transaction you handle helps our people get started and succeed. About the Role As an HR Shared Services Officer within the Positions and Appointments team, you will: Provide customer service and transactional support to employees, managers, candidates and affiliates, referring or escalating as appropriate. Assess, communicate and follow up on customer queries and ensure the correct application of organisational requirements. Deliver efficient, consistent and accurate transactional processing for Tier 1 and Tier 2 HR operational services, including (but not limited to) pre-employment checks, employee appointments, onboarding, HDR scholarship appointments, affiliate appointments and Honorary academic title appointments. Process employment-related transactions, ensuring relevant approvals, compliance with policy and procedures, and a high level of data accuracy. Track and monitor employee transaction progress, and follow up or redirect as required. Maintain a high level of data integrity and accuracy within systems, monitor data quality and consistency within and between HR systems, and resolve data quality errors with guidance from your Manager. Maintain accurate filing and storage of employment documentation, ensuring record keeping and archiving align with internal and external compliance requirements. Contribute to the implementation of improvements and standardisation of processes and standard operating procedures. About Us Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation over 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Our People and Services teams keep the university moving, providing the systems, expertise and support that enable our staff to do their best work. Joining the Positions and Appointments team means becoming part of a group that values quality, service and continuous improvement. About You You are an organised and service-focused HR professional who enjoys getting the details right and working as part of a team. You bring solid experience with HR systems and processes, and you take pride in delivering accurate, reliable outcomes for the people you support. Selection Criteria Knowledge and experience interpreting a diverse range of Modern Awards and Enterprise Agreements and applying relevant employment legislation. Strong technical skills, including demonstrated experience using complex HR systems (Workday knowledge essential) High attention to detail and strong organisational skills, with a demonstrated ability to manage multiple and competing priorities. Experience building and maintaining productive working relationships with a range of internal and external stakeholders. Demonstrated analytical and problem-solving skills. Excellent interpersonal and communication skills (written and verbal), with a commitment to exceptional service delivery. How to Apply To be considered, please apply online with your CV and a cover letter outlining how your experience aligns with the selection criteria (above). Applications Close: Thursday 3rd of September 2026 at 11:59pm (AEST). We reserve the right to progress or decline an application prior to the application closing date. For enquiries, or a confidential conversation about the role please contact Kate Williams – TA Consultant, k.williams@mq.edu.au . Why Join Us? Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation over 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today . We rank amongst the top employers in the Australian Workplace Employers Index. Explore the fantastic benefits available to you when you become part of the team at Macquarie University. Flexible, hybrid work arrangements 17% Superannuation Subsidised onsite parking options Extensive training and professional development programs Onsite childcare facilities to support working parents Onsite vacation care during school holidays Discounted health insurance Subsidised membership at our Sport & Aquatic Centre Access to an Employee Assistance Program for free and confidential support Convenient onsite GP, imaging, and physiotherapy clinics Pre-Employment Checks Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University. If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs. If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs. Applications Close: 03/09/2026 11:59 PM ​ A Place Where You Belong At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework . Flexible Work At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page.

• As an HR Shared Services Officer within the Positions and Appointments team, you will:
• Provide customer service and transactional support to employees, managers, candidates and affiliates, referring or escalating as appropriate.
• Assess, communicate and follow up on customer queries and ensure the correct application of organisational requirements.
• Deliver efficient, consistent and accurate transactional processing for Tier 1 and Tier 2 HR operational services, including (but not limited to) pre-employment checks, employee appointments, onboarding, HDR scholarship appointments, affiliate appointments and Honorary academic title appointments.
• Process employment-related transactions, ensuring relevant approvals, compliance with policy and procedures, and a high level of data accuracy.
• Track and monitor employee transaction progress, and follow up or redirect as required.
• Maintain a high level of data integrity and accuracy within systems, monitor data quality and consistency within and between HR systems, and resolve data quality errors with guidance from your Manager.
• Maintain accurate filing and storage of employment documentation, ensuring record keeping and archiving align with internal and external compliance requirements.
• Contribute to the implementation of improvements and standardisation of processes and standard operating procedures.

• You are an organised and service-focused HR professional who enjoys getting the details right and working as part of a team. You bring solid experience with HR systems and processes, and you take pride in delivering accurate, reliable outcomes for the people you support.
• Knowledge and experience interpreting a diverse range of Modern Awards and Enterprise Agreements and applying relevant employment legislation.
• Strong technical skills, including demonstrated experience using complex HR systems (Workday knowledge essential)
• High attention to detail and strong organisational skills, with a demonstrated ability to manage multiple and competing priorities.
• Experience building and maintaining productive working relationships with a range of internal and external stakeholders.
• Demonstrated analytical and problem-solving skills.
• Excellent interpersonal and communication skills (written and verbal), with a commitment to exceptional service delivery.

• Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives.
• Since our foundation over 60 years ago, we have aspired to be a different type of university.
• Flexible, hybrid work arrangements
• Subsidised onsite parking options
• Extensive training and professional development programs
• Onsite childcare facilities to support working parents
• Onsite vacation care during school holidays
• Discounted health insurance
• Subsidised membership at our Sport & Aquatic Centre
• Access to an Employee Assistance Program for free and confidential support
• Convenient onsite GP, imaging, and physiotherapy clinics