Executive Assistant (at the rank of Clerk II)
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Job Description
The Joint University Programmes Admissions System (JUPAS) Office seeks an Executive Assistant (Clerk II) to provide high-quality enquiry services to applicants through various communication channels. Key responsibilities include handling inquiries, identifying trends, analyzing issues, and supporting the enhancement of self-service resources and digital communication platforms. Applicants must have a bachelor's degree, at least two years of customer service or admissions experience, and excellent English and Chinese communication skills.
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Key Responsibilities
- The JUPAS Office is seeking a customer-focused, proactive and detail-oriented individual with an interest in service improvement and user experience.
- The appointee will support the delivery of high-quality enquiry services to applicants, parents, schools and the public through various communication channels.
- Beyond handling enquiries, the role will contribute to service improvement initiatives by identifying trends, analysing recurring issues and supporting the enhancement of self-service resources and digital communication platforms.
- This position supports the enhancement of applicant services through enquiry analysis, service improvements and the development of self-service resources.
- Handle enquiries received through telephone, email, enquiry forms, chatbot and other communication channels.
- Provide accurate, professional and timely information relating to JUPAS applications, procedures and policies.
- Investigate and follow up enquiry cases requiring coordination with internal teams and external stakeholders.
- Monitor enquiry trends, recurring questions and service issues, and recommend improvements to communication materials, FAQs and user journeys.
- Maintain and update enquiry guides, standard responses, FAQs and chatbot knowledge resources.
- Categorise and analyse enquiry data, hotline records and feedback to support service enhancement initiatives.
- Assist in preparing reports, statistics and management information relating to enquiry services and customer experience.
- Contribute to applicant-facing communications, self-service resources and user experience improvement projects.
- Support daily website operations, including uploading and updating website content, announcements, and resources via the Content Management System (CMS).
- Perform administrative and operational duties as assigned.
Benefits
- A highly competitive salary commensurate with qualifications and experience will be offered, along with annual leave and medical benefits.
About This Position
When do applications close for this position?
Applications for Executive Assistant (at the rank of Clerk II) at University of Hong Kong close on 31 October 2026. Make sure your application reaches the university's recruitment system before the deadline — late submissions are generally not accepted.
Where is this position based?
The position is based at University of Hong Kong, in Hong Kong, HK. Check the job description above for flexible or hybrid arrangements.
How do I apply for this job?
Click the Apply button on this page — it takes you to University of Hong Kong's official application portal, where you submit your application directly to the university. Tenurify only aggregates the listing and never handles applications or charges candidates.
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