Education Support Team Manager - College of Engineering and Physical Sciences - 102672 - Grade 6

This permanent, full-time role at the University of Birmingham's College of Engineering and Physical Sciences requires managing a professional services team to provide administrative support for students and staff. Key responsibilities include overseeing all teaching and learning administration, managing staff, and ensuring accurate data management and reporting. Applicants need a degree-level qualification or equivalent experience, significant senior administrative experience in a customer-facing role, and strong staff management and communication skills.

• Educated to Degree level (or equivalent level qualifications) - where no equivalent qualification is held, relevant work experience evidencing progression and development together with evidence of the transferable skills and ability to work at this level will normally be required.
• Educated to at least A Level standard or equivalent.
• Significant practical experience in a similar senior administrative role within a customer service-based environment.
• Experienced in a role where you are expected to provide staff support, development, and motivation.
• Significantly experienced in communicating and collaborating with all levels of staff and able to demonstrate a proven ability to set and maintain standards for your designated service, communicating your own expectations and possibly the expectations of senior colleagues.
• Able to influence change and decision making by evaluating work and analysing the benefits, costs and risks of alternative scenarios.
• Personally well organised, with high levels of team organisation skills, including the ability to ensure deadlines are met by prioritising the work of yourself and your team.
• Ability to work flexibly responding to changing business needs and changes to external legislation, for example Home Office rules and guidance.
• Ability to deal with confidential and sensitive data in accordance with appropriate legislation.

• People are at the heart of what we are and do.
• The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
• With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.
• We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate.
• We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
• Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements.
• We therefore welcome discussions on all forms of flexible working.
• In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.
• We also have three high quality subsidised day nurseries.
• The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.
• Find out more about the benefits of working for the University of Birmingham
• benefits of working for the University of Birmingham