Customer Assistant

This role is for a part-time Customer Assistant who will provide a positive and informed welcome to customers. Key responsibilities include delivering customer excellence and acting as a liaison for bookings and memberships. Essential requirements include strong English communication, literacy/numeracy equivalent to SCQF Level 4, and experience in a similar customer-facing environment.

• The post holder will be expected to undertake the following:
• Always deliver customer excellence
• Act as a key Liaison for bookings
• Act as a key Liaison for Membership

• Experience of working within a similar environment as outlined above
• Competent in the use of relevant IT packages
• Well-developed interpersonal skills,
• Demonstrable professional and proactive approach,
• Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment
• Demonstrable provision of excellent customer service.
• Demonstrable ability to speak and understand English (verbal and written) and deal with customer/student queries
• Literacy and numeracy skills equivalent to SCQF Level 4 (National 4) or similar
• Educated to SCQF level 5 (National 5) or equivalent
• Experience of working within a similar environment as outlined under “summary of key duties and responsibilities”
• Experience of using a leisure management system, preferably Gladstone 360