CRM Specialist (Student Systems)

This role seeks a Student Systems Specialist (CRM) to support and enhance the University's CRM platforms, primarily Microsoft Dynamics CRM, for student recruitment and engagement. Key responsibilities include business analysis, application support, solution design, and process improvement. Essential requirements include hands-on experience with Microsoft Dynamics CRM configuration and administration, business requirements gathering, and application support.

• Degree-level qualification, relevant professional qualification, or equivalent practical experience.
• Demonstrable hands-on experience configuring and administering Microsoft Dynamics CRM / Dynamics 365, including workflows, business rules, security configuration, forms, views and user management.
• Experience gathering, analysing and documenting business requirements, and translating these into CRM solutions or system improvements.
• Experience planning, testing and implementing system changes, upgrades or enhancements.
• Experience providing application support and troubleshooting complex system issues.
• Strong analytical and problem-solving skills, including experience using data and reporting tools to support decision-making.
• Ability to communicate effectively with both technical and non-technical stakeholders and build productive working relationships.
• Knowledge of data governance, information security and data protection principles in relation to enterprise systems.
• Experience of other CRM platforms, such as Salesforce or equivalent enterprise CRM solutions.
• Experience of student recruitment, admissions, marketing, customer engagement or similar customer lifecycle processes.
• Experience of CRM transformation, optimisation, automation or platform modernisation initiatives.
• Experience working in Higher Education or another large, complex organisation.
• Experience of reporting and dashboard tools such as Power BI.
• Microsoft Dynamics certifications or other relevant CRM-related professional certifications.