Complex Case Manager

Kiosk mode Pause the proceeding carousel Complex Case Manager 524517 Crawley, WA Full Time Closing on: 2 Oct 2026 Add to favourites View favourites Lead complex case management and critical incident response that directly supports student wellbeing, safety and success. Join a multidisciplinary leadership team delivering trauma-informed, student-centred services at a world top 100 university. Full-time (1.0 FTE) appointment on an ongoing basis. Base salary range: $139,660 – $147,783 p.a. (pro-rata) plus 17% superannuation. About the area Student Health and Wellbeing sits within the Directorate of Student Life and Community and plays a critical role in delivering a safe, inclusive and supportive student experience. The team provides integrated wellbeing, mental health and medical services across the student lifecycle, guided by the University's Mental Health and Wellbeing Framework and Safe, Respectful and Inclusive Communities Framework. Working collaboratively with students, academic staff, residential colleges, community organisations and specialist services, the division delivers prevention, early intervention and recovery-focused support that promotes student wellbeing, belonging, safety and academic success. About the opportunity Lead complex case management for students experiencing significant wellbeing, mental health, family and domestic violence, sexual harm, safety or inclusion-related concerns, coordinating internal and external support services to achieve positive outcomes. Manage serious student incidents and provide expert advice, risk assessment and guidance to University stakeholders, contributing to a coordinated and effective response to high-risk and complex situations. Provide leadership, clinical guidance, staff training and partnership development to strengthen student support systems, referral pathways, wellbeing programs and continuous service improvement. About you Relevant tertiary qualification in Social Work, Psychology, Mental Health, Counselling or a related discipline, with current registration or membership of a relevant professional association such as AASW. Extensive experience providing complex case management, crisis intervention, risk assessment and coordinated care for individuals with multiple and complex needs. Demonstrated experience managing critical incidents and high-risk situations, using sound judgement and evidence-based approaches in fast-paced environments. Proven ability to lead and support multidisciplinary teams through coaching, clinical supervision, stakeholder engagement and collaborative problem solving. Highly developed communication, relationship-building and organisational skills, with the ability to deliver training, influence stakeholders and manage competing priorities effectively. Note : Employment checks will include information on gender-based violence, sexual harassment, and related misconduct to meet legal obligations. A current National Police Clearance and a WA Working with Children Check, will be required by the successful applicant. Position description: Complex Case Manager PD.pdf To learn more about this opportunity, please contact Sally Stott at Sally.stott@uwa.edu.au For enquiries on the recruitment process, please contact Zander Ribbens at Zander.Ribbens@uwa.edu.au How to apply Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria. Closing date: 11:55 PM AWST on Friday 2nd October This position is only open to applicants with relevant rights to work in Australia. Please note: Unsolicited applications from recruitment agencies will not be accepted outside of formal channels. Benefits Flexible working options. Generous paid leave including parental leave. Up to 17% employer paid superannuation. Salary packaging available. Incremental progression based on 12 months continuous service. Up to 25% discount on eligible UWA full-fee courses. Discounted health insurance. Employee Assistance Program. About the University The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia’s top university. Learn more about us. Our commitment to inclusion and diversity UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability. If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process. If you have queries relating to your application, please contact the individual named in the advertisement. To enable a quick response, please include the 6-digit job reference number. Back to job search Apply Now First Name (required) 6d11afa4 Last Name (required) e2dfc872 Email (required) ecd91444 Refer someone to this job Apply Please wait... Done Not You? 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Categories Student Administration / Support Services Student Administration / Support Services Employment Type Full Time Full Time Locations Crawley, WA, Australia Crawley, WA, Australia First Name (required) 04b02bd5 Last Name (required) 10b28099 Email (required) 9ff1cd72 Send Please wait... Done Not You? Thank you Benefits Flexible working options considered. 26 weeks paid parental leave after one year and 36 weeks after five years continuous service, regardless of gender. 4 weeks annual leave with the option to purchase more. 13 weeks long service leave after seven/ten years. Salary packaging options. 17% superannuation, with the option to reduce to the minimum super guarantee. Up to 25% discount on eligible UWA full-fee courses. Discounted health insurance, and convenient on-campus childcare options. Incremental progression based on 12 months continuous service. Excluding casual positions.

• Lead complex case management for students experiencing significant wellbeing, mental health, family and domestic violence, sexual harm, safety or inclusion-related concerns, coordinating internal and external support services to achieve positive outcomes.
• Manage serious student incidents and provide expert advice, risk assessment and guidance to University stakeholders, contributing to a coordinated and effective response to high-risk and complex situations.
• Provide leadership, clinical guidance, staff training and partnership development to strengthen student support systems, referral pathways, wellbeing programs and continuous service improvement.

• Relevant tertiary qualification in Social Work, Psychology, Mental Health, Counselling or a related discipline, with current registration or membership of a relevant professional association such as AASW.
• Extensive experience providing complex case management, crisis intervention, risk assessment and coordinated care for individuals with multiple and complex needs.
• Demonstrated experience managing critical incidents and high-risk situations, using sound judgement and evidence-based approaches in fast-paced environments.
• Proven ability to lead and support multidisciplinary teams through coaching, clinical supervision, stakeholder engagement and collaborative problem solving.
• Highly developed communication, relationship-building and organisational skills, with the ability to deliver training, influence stakeholders and manage competing priorities effectively.
• Position description: Complex Case Manager PD.pdf
• To learn more about this opportunity, please contact Sally Stott at Sally.stott@uwa.edu.au

• Employee Assistance Program
• Flexible working options.
• Discounted health insurance.
• Flexible working options considered.
• 26 weeks paid parental leave after one year and 36 weeks after five years continuous service, regardless of gender.
• 4 weeks annual leave with the option to purchase more.
• 13 weeks long service leave after seven/ten years.
• Salary packaging options.
• 17% superannuation, with the option to reduce to the minimum super guarantee.
• Up to 25% discount on eligible UWA full-fee courses.
• Discounted health insurance, and convenient on-campus childcare options.
• Incremental progression based on 12 months continuous service.
• Excluding casual positions.
• Salary packaging available.
• Generous paid leave including parental leave.
• Up to 17% employer paid superannuation.