Complex Case Coordinator

Kiosk mode Pause the proceeding carousel Complex Case Coordinator 524555 Crawley, WA Full Time Closing on: 2 Oct 2026 Add to favourites View favourites Empower students to succeed through meaningful case management and support. Build strong partnerships and drive positive wellbeing outcomes across UWA. Full-time appointment on an ongoing basis. Base salary range: $108,413 – $120,287 p.a. plus 17% superannuation. About the area The Directorate of Student Life and Community sits within the Education and Student Experience Portfolio, overseen by the Deputy Vice Chancellor (Education and Student Experience). Student Life and Community play an integral role in the shared strategic goal of providing a world-class student experience. The Directorate comprises five core divisions: the Student Conduct and Resolution Centre, Student Engagement and Belonging, Student Equity and Accessibility, Student Health and Wellbeing, and UWA Sport. The Directorate delivers an integrated suite of services and initiatives across the student lifecycle, including programs and activities that promote access and participation at UWA, foster inclusion, belonging and community connection, support safety, health and wellbeing, advance equity and accessibility, encourage positive student conduct and early resolution pathways, and enhance engagement in learning, university life, and leadership. The Directorate works in close partnership with the student Guild, student associations, affiliated residential colleges, and the broader Education and Student Experience portfolio to ensure an integrated, student-centred approach aligned with UWA’s strategic priorities and values. The Division of Student Health and Wellbeing facilitates high-quality student experience through the provision of integrated and comprehensive services. Reporting to the Director, the Division is responsible for the strategic oversight and delivery of the UWA Mental Health and Wellbeing Framework and the UWA Safe, Respectful and Inclusive Communities Framework. Student Health and Wellbeing lead an integrated continuum of primary prevention, secondary intervention and tertiary support and recovery services enhancing student safety, health and wellbeing and contributing to academic success. The division provides trauma informed prevention and early intervention, cohort-based initiatives and timely access to low-barrier services through both the nationally accredited Mental Health and Wellbeing Service and Medical Centre. The Division leads primary prevention education and training, alongside trauma-informed clinical response and support for students impacted by gender-based violence and other harmful behaviours, fostering a safe, inclusive, respectful and supportive university environment. About the opportunity Provide complex case management services to students experiencing multiple and complex issues that are impacting on their wellbeing. This will include case management for students entering into / exiting the acute mental health system, students in high-risk domestic violence situations, sexual assault or sexual harassment, student diversity, equity and inclusion matters and other high-risk matters. Assist the Complex Case Manager and Student Critical Incident Response team by effectively coordinating responses to student critical incidents, ensuring timely and appropriate support is provided. Provide comprehensive case management services for vulnerable domestic and international students including the assessment of needs, referral to and coordination of internal and external services involved in the care of the student and acting as one of the key points of contact for matters relating to that student. About you Relevant tertiary qualification or demonstrated equivalent competency. Current registration with an associated professional organisation, such as Australian Association of Social Workers (AASW). Accredited mental health social workers are encouraged to apply. Extensive experience providing case management and therapeutic interventions to a diverse group of students with multiple and complex needs, including assessment, crisis and short-term intervention, referral to and coordination of services. Ability to manage complex clinical problems and situations requiring immediate intervention. Proven ability to develop, deliver and evaluate effective programs and training that focus on student wellbeing. Note : As part of the recruitment process, candidates will be required to complete declarations in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. A current National Police Clearance and current WA Working with Children Check will be required by the successful applicant. Position description: PD - Complex Case Coordinator 524555.pdf To learn more about this opportunity, please contact Kate Moore at kate.moore@uwa.edu.au For enquiries on the recruitment process, please contact Wendy Young at wendy.young@uwa.edu.au How to apply Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria. Closing date: 11:55 PM AWST on Friday, 2 October 2026 This position is only open to applicants with relevant rights to work in Australia. Please note: Unsolicited applications from recruitment agencies will not be accepted outside of formal channels. Benefits Flexible working options. Generous paid leave including parental leave. Up to 17% employer paid superannuation. Salary packaging available. Incremental progression based on 12 months continuous service. Up to 25% discount on eligible UWA full-fee courses. Discounted health insurance. Employee Assistance Program. About the University The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia’s top university. Learn more about us. Our commitment to inclusion and diversity UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability. If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process. If you have queries relating to your application, please contact the individual named in the advertisement. To enable a quick response, please include the 6-digit job reference number. Back to job search Apply Now First Name (required) c8d59fb3 Last Name (required) 5f0cd9f9 Email (required) bddaf972 Refer someone to this job Apply Please wait... Done Not You? Thank you Other jobs Technical Officer Crawley, WA Technical/Laboratory support Work in a state-of-the-art facility, the Crawley Dangerous Goods and Hazardous Substances Store, which supports a variety of academic and research activities. Compliance Manager Claremont, WA Human Resources Lead complex employment compliance initiatives and influence University-wide workforce governance. Join a collaborative team delivering sustainable compliance solutions and continuous improvement. Senior Manager, Property and Commercial Leasing Crawley, WA Campus / facilities management Lead the strategic management, performance and optimisation and risk management of UWA’s commercial and residential property portfolio. Sign up for job alerts Job Alert 1fb6a6ad Finalize your job alert by selecting criteria from the dropdowns below. You can select multiple options from each dropdown by returning to the combobox and re-entering the list of options. Submit at the end to create your job alert. Categories Student Administration / Support Services Student Administration / Support Services Employment Type Full Time Full Time Locations Crawley, WA, Australia Crawley, WA, Australia First Name (required) cac1e1c6 Last Name (required) 986a4fd5 Email (required) 834e685b Send Please wait... Done Not You? Thank you Benefits Flexible working options considered. 26 weeks paid parental leave after one year and 36 weeks after five years continuous service, regardless of gender. 4 weeks annual leave with the option to purchase more. 13 weeks long service leave after seven/ten years. Salary packaging options. 17% superannuation, with the option to reduce to the minimum super guarantee. Up to 25% discount on eligible UWA full-fee courses. Discounted health insurance, and convenient on-campus childcare options. Incremental progression based on 12 months continuous service. Excluding casual positions.

• Provide complex case management services to students experiencing multiple and complex issues that are impacting on their wellbeing.
• This will include case management for students entering into / exiting the acute mental health system, students in high-risk domestic violence situations, sexual assault or sexual harassment, student diversity, equity and inclusion matters and other high-risk matters.
• Assist the Complex Case Manager and Student Critical Incident Response team by effectively coordinating responses to student critical incidents, ensuring timely and appropriate support is provided.
• Provide comprehensive case management services for vulnerable domestic and international students including the assessment of needs, referral to and coordination of internal and external services involved in the care of the student and acting as one of the key points of contact for matters relating to that student.

• Relevant tertiary qualification or demonstrated equivalent competency.
• Note : As part of the recruitment process, candidates will be required to complete declarations in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence.
• Current registration with an associated professional organisation, such as Australian Association of Social Workers (AASW).
• Accredited mental health social workers are encouraged to apply.
• Extensive experience providing case management and therapeutic interventions to a diverse group of students with multiple and complex needs, including assessment, crisis and short-term intervention, referral to and coordination of services.
• Ability to manage complex clinical problems and situations requiring immediate intervention.
• Proven ability to develop, deliver and evaluate effective programs and training that focus on student wellbeing.
• Position description: PD - Complex Case Coordinator 524555.pdf
• To learn more about this opportunity, please contact Kate Moore at kate.moore@uwa.edu.au

• Employee Assistance Program
• Flexible working options.
• Discounted health insurance.
• Flexible working options considered.
• 26 weeks paid parental leave after one year and 36 weeks after five years continuous service, regardless of gender.
• 4 weeks annual leave with the option to purchase more.
• 13 weeks long service leave after seven/ten years.
• Salary packaging options.
• 17% superannuation, with the option to reduce to the minimum super guarantee.
• Up to 25% discount on eligible UWA full-fee courses.
• Discounted health insurance, and convenient on-campus childcare options.
• Incremental progression based on 12 months continuous service.
• Excluding casual positions.
• Salary packaging available.
• Generous paid leave including parental leave.
• Up to 17% employer paid superannuation.