Clinic Support Officer

About us Every institution values excellence. What matters most is why. Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them. Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence. Responsibilities Griffith Health is seeking a motivated and customer-focused Clinic Support Officer to join our clinic team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering high-quality administrative and client support within a healthcare setting. Reporting to the Reception Team Leader, you will play a key role in ensuring the smooth day-to-day operation of the clinic. As the first point of contact, you will provide professional reception and administrative support to patients, students, and staff, while contributing to a positive and efficient clinic experience. Key Responsibilities Provide exceptional front-line customer service via phone, email, and in person Manage patient enquiries and resolve routine matters, escalating when required Coordinate patient bookings and maintain accurate scheduling records Process payments and perform daily financial reconciliation and reporting Maintain and update clinic systems, records, and databases Assist with patient record management, including documentation and results handling Support general administrative functions, reporting, and correspondence Collaborate with clinic staff to support service delivery and operations About You You are an organised and detail-oriented professional with strong communication skills and a commitment to excellent client service. You will bring: An associate diploma qualification or equivalent relevant experience Experience in administrative or reception roles, ideally within a healthcare or clinic environment Strong organisational and time management skills Confidence using digital systems and databases The ability to handle sensitive information with confidentiality and professionalism A proactive approach and the ability to work both independently and as part of a team A strong client focus, excellent presentation, and a demonstrated ability to contribute effectively within a team environment. What we can offer This is a continuing, full-time position based at the Griffith University Gold Coast. As Griffith is a multi-site University you may be required to work across other locations. Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples. Salary Range The full-time equivalent base salary will be HEW Level 4 range $76,126 - $80,321 per annum + 17% superannuation. The total FTE package will be in the range $89,067 - $93,976 per annum. What we offer Why Griffith? As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer: Wide range of Learning and Development opportunities Salary packaging options and corporate health discounts Support with future learning opportunities through our educational staff assistance scheme How to apply At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy . Please submit your application online and ensure it includes the following: A covering letter outlining your suitability for the role (please refer to the About You section above and the position description ) Current curriculum vitae/resume including full contact details Applicants must have unrestricted working rights. VISA sponsorship is not available for this position. For further information specifically about this role, please contact the Dental Clinic Manager at dentalclinicmanager@griffith.edu.au . For application and recruitment advice, please contact Jinita Dhall, Talent Acquisition Partner at j.dhall@griffith.edu.au . Closing date: Thursday, 10 September 2026 at 11:59pm AEST. All applications must be submitted online. Please allow at least 1 – 2 weeks from the closing date to expect an application update.

• Griffith Health is seeking a motivated and customer-focused Clinic Support Officer to join our clinic team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering high-quality administrative and client support within a healthcare setting.
• Reporting to the Reception Team Leader, you will play a key role in ensuring the smooth day-to-day operation of the clinic.
• As the first point of contact, you will provide professional reception and administrative support to patients, students, and staff, while contributing to a positive and efficient clinic experience.
• Provide exceptional front-line customer service via phone, email, and in person
• Manage patient enquiries and resolve routine matters, escalating when required
• Coordinate patient bookings and maintain accurate scheduling records
• Process payments and perform daily financial reconciliation and reporting
• Maintain and update clinic systems, records, and databases
• Assist with patient record management, including documentation and results handling
• Support general administrative functions, reporting, and correspondence
• Collaborate with clinic staff to support service delivery and operations
• About You You are an organised and detail-oriented professional with strong communication skills and a commitment to excellent client service. You will bring:

• An associate diploma qualification or equivalent relevant experience
• Experience in administrative or reception roles, ideally within a healthcare or clinic environment
• Strong organisational and time-management skills.
• Confidence using digital systems and databases
• The ability to handle sensitive information with confidentiality and professionalism
• A proactive approach and the ability to work both independently and as part of a team
• A strong client focus, excellent presentation, and a demonstrated ability to contribute effectively within a team environment.
• What we can offer This is a continuing, full-time position based at the Griffith University Gold Coast. As Griffith is a multi-site University you may be required to work across other locations.

• Why Griffith? As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer: