Client Services Analyst

Have you worked in a customer-focused service desk or support environment? Are you able to manage multiple tasks while maintaining a high level of accuracy? Can you accurately record and maintain detailed information in service management systems? Kōrero mō te tūranga - About the role Te Herenga Waka - Victoria University of Wellington is currently recruiting a Client Services Analyst to join the Service Desk team which is part of Te Tai Matihiko - Digital Solutions on a permanent, full-time contract. The role will be responsible for providing excellent customer service via telephone, email and webchat to university staff and students. Key Responsibilities: Provide Service Desk and remote desktop support for faults and service requests. Liaise with other teams, both within and outside of Digital Solutions, to ensure a seamless customer experience. Accurately record all job details in call logging software (Alemba Service Manager), ensuring sufficient details are recorded to ensure any follow up action that may be required is able to be undertaken in an efficient manner. Use troubleshooting skills to diagnose and provide solutions for IT problems. Ō pūmanawa - About you We would love to hear from you if you are: Passionate about providing excellent customer service. Interested in working with a wide variety of clients on a wide range of systems. An effective communicator with strong written and verbal communication skills. A keen problem solver with strong analytical and troubleshooting skills. A motivated individual with ability to manage multiple tasks concurrently. Role Description: Click here to see further information, including salary details. If this link is not available, click 'apply' to view this on the University career's page. Close date for vacancy: 28 September 2026. Contact details for vacancy: If you have any questions regarding this role, please get in touch with Blake Whatling (blake.whatling@vuw.ac.nz). How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter.

• Te Herenga Waka - Victoria University of Wellington is currently recruiting a Client Services Analyst to join the Service Desk team which is part of Te Tai Matihiko - Digital Solutions on a permanent, full-time contract.
• The role will be responsible for providing excellent customer service via telephone, email and webchat to university staff and students.
• Provide Service Desk and remote desktop support for faults and service requests.
• Liaise with other teams, both within and outside of Digital Solutions, to ensure a seamless customer experience.
• Accurately record all job details in call logging software (Alemba Service Manager), ensuring sufficient details are recorded to ensure any follow up action that may be required is able to be undertaken in an efficient manner.
• Use troubleshooting skills to diagnose and provide solutions for IT problems.

• Role Description: Click here to see further information, including salary details.
• We would love to hear from you if you are:
• Passionate about providing excellent customer service.
• Interested in working with a wide variety of clients on a wide range of systems.
• An effective communicator with strong written and verbal communication skills.
• A keen problem solver with strong analytical and troubleshooting skills.
• A motivated individual with ability to manage multiple tasks concurrently.