Chem Stores Sales and Inventory Coordinator

The University of Waterloo seeks a Chemistry Stores Sales and Inventory Coordinator responsible for the day-to-day operation of the stores, including customer service, inventory management, ordering, and stocking of lab supplies and chemicals. Key duties involve managing front counter sales, processing transactions, supporting undergraduate labs with glassware and keys, and providing information on safety protocols. A college diploma, 3+ years of customer service/inventory experience, and strong organizational skills are required.

• The Chemistry Stores Sales and Inventory Coordinator is responsible for the day-to-day operation of Chemistry Stores and provides outstanding customer service to the University research and teaching labs.
• Chemistry Stores front counter acts as an information and help desk and provides support to graduate and undergraduate students, faculty, and staff.
• Manage Chemistry Stores storeroom by keeping the area well stocked and organized
• Receive and stock daily deliveries
• Responsible for making inventory decisions and changes, adding and removing inventory based on feedback from customers and suppliers
• Train and supervise co-op students supporting front counter operations.
• Responsible for processing transactions through the eRPortal inventory software
• Ensures timely processing and accuracy of work orders provided by graduate students, staff and faculty
• Provide information on safety requirements and operations at the University. This requires knowledge of laboratory safety protocol, hazards and prevention.
• Responsible for receiving and processing email orders on a daily basis
• Responsible for packing, labeling and processing online orders through inventory system
• Prepare lab key forms for all Chemistry UG labs. These allow the department to keep a record of all students and the lockers they are responsible for. This position keeps the stock of keys, and ensures new keys are cut when needed.
• Deliveries to External Departments
• Responsible to protect and assure the safety of staff and students by properly packaging and labeling items for delivery by Central Stores to departments and or Schools outside of Ring Road or off main campus, far enough to be deemed unsafe walking distances
• Pack and properly label shipments with SDS and safety information. Buildings deemed “off campus” require special paperwork, which require a signature from the waste facility manager.
• Provide information daily about Chemistry Stores inventory, especially chemical products, to customers making inquiries. In addition, provide supplier information and sales representative contacts for customers who require products not carried by Chemistry Stores.
• Inventory Receiving Activities/Inventory Management
• On a daily basis, accept deliveries from Central Stores, or directly from the manufacturer, of items ordered for Chemistry Stores
• Count each product to ensure that everything ordered has been delivered, simultaneously ensuring that the products are correctly denominated in the Chemistry Stores eRPortal database
• Experience with asset management software and point of sales systems.

• Keep copies of all email authorization forms, which are required for all online orders.
• Train faculty, staff and students on how to safely dispense liquid nitrogen and dry ice, ensuring proper safety protocol is followed. Change liquid nitrogen tanks when required.
• Completion of a College diploma required, Bachelor of Science degree preferred, or equivalent education and experience.
• 3+ years of experience in a front-line customer service or inventory management environment.
• Excellent interpersonal skills and the ability to interact effectively and diplomatically with faculty, staff, students, PDFs and central services on campus are required, including outstanding verbal, written and listening skills
• Strong organizational and attention to detail skills required