Casual Campaign - Student Ambassador ASK La Trobe

Casual Campaign - Student Ambassador ASK La Trobe Job No.: 571023 Work type: Casual Casual Campaign: Student Ambassador (ASK La Trobe) Multiple roles available Up to a maximum of 5 months duration Full time/Part-time (3 days min.), casual position for an immediate start Peak period coverage between end of November 2026 – March 2027 Contact Centre Services coverage between 8:00am – 7:00pm Higher Education Officer Level 2 casual rate $42.89 per hour + super Campus Independent Duties: Assist new students to navigate Student Online and enrol, timetable, access LMS and understand the Handbook. Answer general queries about studies such as study plans, timetables & contact hours. Support students to build their personal Orientation Planner in time for O-Week. Refer students to ASK La Trobe or other stakeholders during the peak period for more detailed assistance for complex enquiries. Refer students to other services, such as clubs and societies, Medibank staff Overseas Students Health Cover (OSHC) enquiries, Student IT General queries – wayfinding and campus navigation, books and book lists, car parking on campus, public transport to campus, best coffee on campus, uniform requirements (e.g. nursing). Assist and support Load Optimisation Outbound Call Campaigns as part of our outreach support by contacting students via phone and/or email. Assist and support Inbound phone enquiries for new students. Requirement to be available full time for peak periods between December 2026 (including 24 & 28-31 December 2026 for VTAC rounds) up to February/March 2027.  Part time i.e. 3-4 days can be discussed and negotiated with the right incumbent/s. Incumbent must be available to work between the hours of 8:00am – 7:00pm Monday to Friday. Selection criteria: The successful candidate must demonstrate possession of the following knowledge and skills: Is a current student or recently graduated student of La Trobe University. Ability to follow instructions and procedures. Knowledge of various student software applications used for administrative tasks eg Student Portal, Allocate+, LMS. An ability to work to given deadlines and to set standards. An ability to communicate information in a courteous and effective manner. A flexible approach to duties and a positive attitude to work. Willingness to learn. Application procedure Please apply online with your CV and a cover letter addressing your suitability for the position and your preference for full time or part time work, and availability between 8:00am-7:00pm Only shortlisted candidates will be contacted for an interview.   As part of the screening process, all applicants will be requested to complete a 10min video assessment addressing 2-3 questions.  Video link will be sent to the applicants upon application submission. Job advertisement may close earlier if a suitable applicant is found. Applicant must have full working rights in Australia for the full duration of the appointment. Applications close by 11:55pm Sunday 20 th September 2026 Recruitment enquiries: For inquiries about this position, please contact Emma Fowler at the following email: recruitment@latrobe.edu.au All La Trobe University employees are bound by the Working with Children Act 2005.  If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check or Interstate equivalent prior to commencement . Why La Trobe: Develop your career at an innovative, global university where you’ll collaborate with community and industry to create impact. Enjoy working on our inspiring and stunning campuses – the perfect hub for industry, students and academics Advertised: 02/9/2026 Closing Date: 20/9/2026 Back to search results Apply now

• Requirement to be available full time for peak periods between December 2026 (including 24 & 28-31 December 2026 for VTAC rounds) up to February/March 2027. Part time i.e. 3-4 days can be discussed and negotiated with the right incumbent/s.
• Assist new students to navigate Student Online and enrol, timetable, access LMS and understand the Handbook.
• Answer general queries about studies such as study plans, timetables & contact hours.
• Support students to build their personal Orientation Planner in time for O-Week.
• Refer students to ASK La Trobe or other stakeholders during the peak period for more detailed assistance for complex enquiries.
• Refer students to other services, such as clubs and societies, Medibank staff Overseas Students Health Cover (OSHC) enquiries, Student IT
• General queries – wayfinding and campus navigation, books and book lists, car parking on campus, public transport to campus, best coffee on campus, uniform requirements (e.g. nursing).
• Assist and support Load Optimisation Outbound Call Campaigns as part of our outreach support by contacting students via phone and/or email.
• Assist and support Inbound phone enquiries for new students.

• The successful candidate must demonstrate possession of the following knowledge and skills:
• Is a current student or recently graduated student of La Trobe University.
• Ability to follow instructions and procedures.
• Knowledge of various student software applications used for administrative tasks eg Student Portal, Allocate+, LMS.
• An ability to work to given deadlines and to set standards.
• An ability to communicate information in a courteous and effective manner.
• A flexible approach to duties and a positive attitude to work.