Campus Connect Consultant
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Job Description
This is a full-time, fixed-term Campus Connect Consultant role focused on providing customer service to University of Sydney staff and students via multiple channels. Key responsibilities include managing phone inquiries and tickets, providing face-to-face support, and contributing to process improvement. Applicants must possess strong customer service, communication, and computer skills, with a tertiary qualification or substantial relevant experience.
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Key Responsibilities
- manage phone enquiries and Service Now tickets through to resolution
- provide face to face student and professional staff support at our Campus Connect Hubs situated across the Faculties
- identify, nominate, and participate in any continual improvement opportunities across processes, products, services, technology / systems and reporting within the Shared Service Centre
- work collaboratively with Shared Service Centre staff members and management, as well as other groups, cohorts, and stakeholders across the University
- attend and participate in scheduled individual team and Shared Service Centre wide meetings and forums, when required.
Requirements
- tertiary qualification in Human Resources, Information Technology or a related field, OR demonstrated substantial customer service and administrative support experience
- demonstrated high level computer literacy skills and knowledge, with specific proficiency in the Microsoft Office package, email and Interactive Voice Response (IVR) technology
- demonstrated high level interpersonal skills and expertise, with the ability to convey information to customers with empathy – both students and staff at all levels of the organisation
- excellent customer service and communication skills – both written and oral, as well as a well-developed telephone manner
- strong customer service experience, preferably within a shared service or multi-channel support environment
- experience in both understanding and interpreting organisational policies and procedures, as well as enterprise agreements
- experience using the ServiceNow (or similar) incident logging system
- experience with Human Resources management systems, or willingness to learn and quickly become proficient with new systems and tools (such as WorkDay).
Benefits
- generous cultural leave and flexible working arrangements
- access to Indigenous professional and career development programs, including mentoring, leadership programs, and development funding
- participation in an internal Indigenous staff network, providing cultural connection, peer support and professional development opportunities
- YURA network (promoting sharing of experiences, and professional support for Aboriginal and Torres Strait Islander staff members)
- tax-efficient salary packaging options for cars, laptops, and additional contributions to your superannuation fund
- Sponsorship / work rights for Australia
About This Position
When do applications close for this position?
Applications for Campus Connect Consultant at University of Sydney close on 7 October 2026. Make sure your application reaches the university's recruitment system before the deadline — late submissions are generally not accepted.
What does this position pay?
The advertised salary for this role is AUD 93,345 – 93,345, plus 17% employer superannuation. The final offer within the band depends on qualifications and experience, as set by University of Sydney's enterprise agreement.
Where is this position based?
The position is based at University of Sydney, in Darlington, AU. Check the job description above for flexible or hybrid arrangements.
How do I apply for this job?
Click the Apply button on this page — it takes you to University of Sydney's official application portal, where you submit your application directly to the university. Tenurify only aggregates the listing and never handles applications or charges candidates.
Ready to Apply?
Click below to visit the application page
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