Associate Director Communications, Resident Admissions and Customer Service

This Associate Director role focuses on communications, residence admissions, and customer service for McGill's Student Housing and Hospitality Services. Key responsibilities include developing and implementing marketing and communication strategies, overseeing residence admissions operations, and managing customer service for housing and food services. A Bachelor's degree and 5 years of related experience are required.

• Develop and implement effective communication of information, policies, procedures, and position statements for SHHS using several channels, including social media, web and other electronic service delivery.
• Oversee the management of 5 websites for SHHS and social media platforms.
• Oversee and manage the production of visual communications and graphic design materials for all SHHS subunits, ensuring alignment with McGill’s visual identity standards and brand guidelines.
• Create and implement marketing and communication plans for outreach events such as Open House, Campus Connect, move-in weekend. Collaborate with Enrollment Services, Student Services and other university partners to drive the recruitment of prospective resident students.
• Review, edit and approve SHHS pre-arrival seminars and student-facing communications for incoming students, ensuring accuracy and consistency across all residences.
• Collaborate with other campus partners such as the Welcome Center, Enrolment Services to review SHHS related information on Campus tours.
• Oversee the development and implementation of marketing strategies related to residence admissions, oneCard and meal plan promotion, and the publicity of all food service activities/events (McGill a la Carte, Awards and achievements)
• Collaborate with Student Life and Learning (SLL) and Communications and Institutional Relations (CIR) on media requests related to SHHS and supports the development of timely and appropriate media responses.
• Participate in various committees. Member of the leadership team and participate in other various committees.
• Collaborate with PIA or Student Services in the planning, implementation of surveys and producing reports when needed.
• Event planning – Create McGill community-wide events such as the Fair-Trade Campus of the year celebration, Roddick Roast launch, using multiple McGill News vehicles and social media.